Terms of service.

The agreement between your organization and workneutron for using askneutron.

Last updated

The agreement

These terms are between workneutron (“we”) and the organization that signs up for askneutron (“you”). They cover the askneutron portal, API, embeddable widget, MCP connection and related services (the “Service”). If you accept them for an organization, you confirm you are allowed to bind it.

Our privacy policy explains how we handle personal data. If you sign an order form or data processing agreement with us, it takes precedence over these terms where they conflict.

The open beta

  • askneutron is in open beta. The Service is provided as is and as available, and features, limits and integrations may change or be removed while we build it.
  • During the beta, your organization gets a credit allowance for fair use. We may limit or pause use that goes well beyond normal use for your team, and we will contact you first where we can.
  • Some integrations are marked as preview and may change more often than the rest of the Service.

The beta has no fixed end date. We will email your admins at least 30 days before paid plans apply to your organization, and nothing is charged unless your admin chooses a paid plan.

Accounts

  • Sign up with a work email address and give accurate information.
  • Keep sign-in details safe. You are responsible for activity under your organization’s accounts and for the people your admins invite.
  • Your admins decide who can use the Service and which sources each person can see.

Your data

  • You own the content you upload, crawl, sync or type into askneutron, and the answers generated from it, as between you and us.
  • You give us permission to host, copy, index and process that content only to provide, secure and support the Service for you.
  • You confirm you have the right to add that content and connect those tools, and that your access settings reflect who should see it.
  • Answers are limited to what the person asking can open, based on your settings and the permissions synced from your connected tools. Keeping those settings accurate is your responsibility.

Actions and confirmations

Where a connected tool supports it, askneutron can prepare a change, such as creating a record. A prepared change runs only after a person reviews and confirms it, and it runs with that person’s own access. The person who confirms is responsible for checking the details first.

AI answers

Answers are generated by AI from your content and may be incomplete or wrong. Check the cited sources before relying on an answer, especially for legal, financial, medical, employment or safety decisions. Answers are not professional advice.

Acceptable use

Do not use the Service to:

  • break the law or infringe anyone’s rights, including privacy and intellectual property;
  • upload or connect content you are not allowed to share with us;
  • get around access controls, sign in as someone else, or reach data you are not allowed to see;
  • probe, scan or test the Service’s security without our written permission;
  • send spam, malware or harmful code, or crawl sites you do not have permission to crawl;
  • overload the Service, get around usage limits, or resell it without an agreement with us;
  • copy the Service or use it to build a competing product.

Connected tools and model providers

Tools you connect, such as Google Drive, Slack, Jira or your HR system, are governed by your agreements with their providers. If you bring your own model provider, its terms apply to requests sent to it. We are not responsible for those services.

Plans and payment

  • When paid plans start, plans are billed through Dodo Payments, our payment provider. The price, credits and billing period are shown at checkout and on the pricing page.
  • Subscriptions renew each billing period until cancelled. Usage beyond your plan’s credits is limited or charged as your plan describes.
  • Prices exclude taxes unless shown otherwise.

Dodo Payments sells paid plans as merchant of record and handles the applicable taxes. Prices are shown in your billing currency at checkout. Fees are non-refundable except where the law requires a refund or we say otherwise in writing. We give at least 30 days’ notice of a price increase, which applies from your next billing period.

Suspension and termination

  • You can stop using the Service and close your organization at any time by emailing support@workneutron.com.
  • We may suspend access to protect the Service or other customers, or if these terms are broken. We will tell you why unless the law or a security risk prevents it.
  • We may end the beta or close an organization with notice. We give at least 30 days’ notice, unless we close an organization for a serious breach of these terms or to meet a legal requirement.
  • After termination, we delete your content as described in the privacy policy. You can export your content for 30 days after termination; ask support and we will help.

Disclaimers

During the beta, the Service is provided as is, without warranties of any kind, including fitness for a particular purpose, accuracy of answers and uninterrupted availability. To the extent the law allows, we exclude all warranties, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, and that the Service or its answers will be accurate, complete, error-free or uninterrupted. Nothing in these terms limits rights you have under consumer protection law that cannot be excluded.

Limitation of liability

To the extent the law allows: neither party is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, goodwill or data; and each party’s total liability arising out of these terms is limited to the fees you paid us in the 12 months before the claim, or ₹10,000 if you paid nothing. These limits do not apply to your payment obligations, a party’s indemnity obligations, fraud, or liability that cannot be limited by law.

Indemnity

You will defend us against third-party claims arising from content you add or connect, or from your use of the Service in breach of these terms, and pay the resulting costs and damages. We will defend you against third-party claims that the Service, as we provide it, infringes their intellectual property, and pay the resulting costs and damages. The party seeking protection must tell the other promptly, let it control the defence, and cooperate reasonably.

Governing law

These terms are governed by the laws of India. The parties will first try to settle a dispute in good faith for 30 days. After that, the courts with jurisdiction over our registered office have exclusive jurisdiction, though either party may seek urgent relief in any competent court.

Changes to these terms

We may update these terms as the Service changes and will change the date above. For material changes, we email organization admins at least 30 days before they take effect. If you keep using the Service after that, the updated terms apply.

Contact

Questions about these terms: support@workneutron.com.